Cloudflare offers network service solutions including a reverse proxy, pass-through security service, and a content distribution network (CDN). Because Cloudflare is a reverse proxy, our IP addresses appear in WHOIS and DNS records for websites using our services. We do not have access to our customer's content. Cloudflare is not a hosting provider.
What can you do?
Cloudflare will forward all abuse reports that appear to be legitimate to the responsible hosting provider and to the website owner. In response to a legitimate abuse report Cloudflare will provide the complainant with the contact information for the responsible hosting provider so they can be contacted directly.
Complaint information may be shared with law enforcement officials in response to a legitimate request.
What are we unable to do?
Since Cloudflare is not a hosting provider we do not have the capability to remove content from a website.
How do I report?
If you do choose to file a report with Cloudflare, you’ll want to select the the appropriate category for your report on the reporting form. Please provide a high level of detail in the description of the content, the exact steps needed to access the content, and the location of the content on the page. For reports of a sensitive nature, including nonconsensual pornography, please use the "violent threats and harassment" option. We only review reports of URLs resolving to Cloudflare IPs.
If you are making a "child pornography", "violent threats and harassment" , or "general" report, you will have the option to make your claim anonymously. If you select this option we will forward the substance of your complaint to the parties you've indicated (i.e., website host and/or website owner), but not any personal information about you. Be advised in such cases that the people who control the content that is the subject of your complaint will be aware of your issue, but will be significantly limited in their ability to follow up on your complaint.
Physical mail can be sent to:
Attn: Legal Department
101 Townsend St
San Francisco, CA 94107
What if I’m a law enforcement official?
Law enforcement officials can contact us directly at [email protected]. You must include your badge & case number when contacting us to receive a response. It is a crime to falsely impersonate a law enforcement official.